1. The consumer has the right to exchange the product he purchased from the store within seven days from the date of receipt, in accordance with the agreement and the system. However, after this period has passed, the exchange request will not be accepted.
2. For exchange, the product must be in its original condition, unused. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the shipping costs in the event of an exchange. If the exchange is international, the consumer bears the full shipping costs and the product is delivered to the shipping company. In the event of a defect or error in the product, the consumer will be compensated.
Cases in which an exchange is not permitted:
• If the product was manufactured to the consumer's request or according to specifications specifically specified by the consumer, unless it is defective or does not meet the required specifications.
Return Policy:
1. Consumers have the right to return the product within seven days from the date of receipt, in accordance with the regulations and agreements. After this period has elapsed, returns will not be accepted.
2. The product must be in its original condition, unused, and the store has the right to inspect the product before returning it to ensure its safety.
3. The consumer bears the costs of the return process. In the case of an international return, the consumer bears the full shipping costs. The product is delivered to the shipping company. In the event of a defect or error in the product, the consumer will be compensated.
Cases in which returns are not permitted:
• If the product was manufactured to the consumer's order or according to the consumer's specific specifications, unless it is defective or does not meet the required specifications.
• If the defect in the product appears as a result of misuse by the consumer.
Compensation in the event of breakage or loss of some products during order processing:
1. Fragile products (such as ceramics, cups, and glassware):
• Orders containing fragile products are inspected and carefully packaged in cardboard boxes or plastic bags with a "Fragile" label on the shipments.
• The store is not responsible for breakage resulting from poor shipping, but may replace the broken product free of charge in the event of future orders to maintain good customer relations.
2. Missing items in the order:
• If an error occurs during order processing (such as forgetting an item or placing the wrong item), the consumer can file a complaint through the available channels.
• The cameras are reviewed at the order processing site, and if an error is proven, the customer is compensated by returning the amount to the account he paid from or to any account belonging to the customer.